You’re not the only one experiencing problems with Netflix on Google devices. Netflix integration with Google Home and Nest devices was broken for several days
Numerous reports have been received confirming that there is a widespread problem with Google and Netflix account linking via the Home app. This link allows Netflix content to play on Google Nest smart displays. It can also be controlled via Google Assistant speakers and cast content to legacy Chromecast devices using voice commands. The reports have been flooding in from Google’s forums and Reddit as well as our readers. They seem to have started around November 10, or 11.
People affected by the outage report see a message when they try to access Netflix content. It reads: “Your Account is No Longer Linked.” Please relink via the companion app. You cannot play any content beyond that message. However, devices such as Chromecast with Google TV seem unaffected.
Users are then directed to the Google Home app, where Netflix appears to still be linked. However, the link is broken behind-the scenes. Tapping on the “manage” button brings up an interface that doesn’t load properly, and relinking your Netflix account to Google Home to a blank page with the URL “clients3.google.com” at the top. The vast majority of reports show the same pattern.
Although it is not clear what’s causing the issue and whether it’s Google’s or Netflix’s fault, it seems to be affecting a large number of people.
Google is however on the case.
A Google community specialist confirmed that the investigation is ongoing but gave no time frame for when a solution could be expected. The next step is to send a bug report to affected users.
This problem is not something that can be fixed easily. Some users were able to relink their accounts successfully, while others are still experiencing the problem.